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Service Desk Analyst - Italian speaker
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| Sale el jadida (Morocco)Publication : From 19/10/2026 to 09/12/2026 | Proposed positions: 5
HCLTech is looking for a Service Desk Analyst fluent in Italian for its global delivery center in Morocco. The role involves providing level 1 technical support to customers via phone, email, or chat, diagnosing and resolving hardware, software, and network issues, while ensuring an excellent customer experience. Good knowledge of English and French (B2 level minimum) is required, along with strong communication and problem-solving skills.
- Sector of activity : IT (Information Technology)
- Position : IT / Electronics
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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L1 Service Desk support German-speaker | Salé (Morocco)
1Publication : From 19/10/2026 to 19/12/2026 | Proposed positions: 10
HCLTech is hiring a German-speaking L1 Service Desk Analyst in Rabat. You will provide first-level technical support, manage incidents via ServiceNow, and ensure first-contact resolution. Excellent German and good English skills are required, along with technical support experience.
- Sector of activity : IT (Information Technology)
- Position : IT / Electronics
- Experience required : Senior (5 to 10 years)
- Level of study required : Master or PhD maximum
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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Service Desk Analyst - Spanish speaker | Sale el jadida (Morocco)
2Publication : From 13/10/2026 to 09/12/2026 | Proposed positions: 5
HCLTech is looking for a Spanish-speaking Service Desk Analyst for its global delivery center in Morocco. The role involves remote technical support (level 1), resolving hardware/software/network tickets, and ensuring a positive customer experience. Candidates must have excellent Spanish communication skills, good IT environment knowledge, and the possibility of remote work.
- Sector of activity : IT (Information Technology)
- Position : IT / Electronics
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Permanent contract - Télétravail : Yes 100%
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OTC Collection Specialist | Salé (Morocco)
Publication : From 13/10/2026 to 13/12/2026 | Proposed positions: 10
HCLTech is hiring an OTC Collection Specialist in Rabat. Your responsibilities include debt collection, account analysis, and dispute management to ensure service-to-cash conversion. You need a university education, 2 years of experience in an OTC environment, and fluency in French and English.
- Sector of activity : Call Center
- Position :
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Bachelor (BA, BSc) minimum
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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Customer Care Agent | Salé (Morocco)
3Publication : From 13/10/2026 to 13/12/2026 | Proposed positions: 10
HCLTech is looking for a dynamic Customer Care Agent for its Order to Cash department in Rabat. Your responsibilities will include managing customer receivables, accurate billing, and handling disputes. You must have significant experience (4+ years) in similar roles, proficiency in French and English, and strong IT and O2C process management skills.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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Service Desk Analyst (German Speaker) | Rabat (Morocco)
2Publication : From 09/10/2026 to 09/12/2026 | Proposed positions: 3
HCLTech is looking for a German-speaking Service Desk Analyst in Rabat. Your responsibilities will include customer technical support via phone, email, and tickets, diagnosing and resolving issues. Perfect German and good English skills are required, with prior technical support experience being a plus.
- Sector of activity : Call Center - IT (Information Technology)
- Position : IT / Electronics , Internet / Multimedia
- Experience required : Junior (1 to 3 years)
- Level of study required : High school diploma minimum
- Type of contract proposed : Permanent contract - Télétravail : No
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System Engineer - Hardware & Software Support (L1/L2) | Clinical Diagnostics
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| Rabat (Morocco)Publication : From 07/10/2026 to 07/12/2026 | Proposed positions: 8
HCLTech is seeking a System Engineer - Hardware & Software Support (L1/L2) for its Rabat center. The role involves technical support for clinical diagnostic systems, remote troubleshooting, and incident management. Candidates should have an engineering degree or related field, 2-8 years of experience in diagnostic support, and fluency in English and Arabic.
- Sector of activity : Chemical / Para-Chemical / Paint
- Position : IT / Electronics
- Experience required : Mid Level (3 to 5 years) - Senior (5 to 10 years)
- Level of study required : Master or PhD minimum
- Type of contract proposed : Permanent contract - Télétravail : No
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Team Lead | Rabat (Morocco)
2Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 2
HCLTech is hiring a Team Lead for its global delivery center in Morocco. The role involves leading a distributor onboarding operations team, ensuring operational excellence and stakeholder satisfaction. The ideal candidate has a minimum of 2 years of team management experience and excellent planning and communication skills.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Senior (5 to 10 years)
- Level of study required : Bachelor (BA, BSc) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
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Senior Customer Support Analyst Arabic - CDD | Rabat (Morocco)
4Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 5
HCLTech is looking for an Arabophone Customer Support Analyst in Rabat (CDD) to help customers adopt and use Cisco IQ. Your responsibilities will include customer support, onboarding, training, and problem-solving. You should have 2-4 years of experience in customer support, excellent communication skills, and be fluent in English and Arabic.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
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Senior Customer Support Analyst German - CDD | Rabat (Morocco)
1Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 5
HCLTech is looking for a Senior Customer Support Analyst who speaks German (CDD) in Rabat. You will help customers adopt Cisco IQ, solve problems, and provide training. 2 to 4 years of experience in customer support and fluency in English are required; German is a plus.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
