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Service Desk Analyst - Italian speaker
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| Sale el jadida (Morocco)Publication : From 19/10/2026 to 09/12/2026 | Proposed positions: 5
HCLTech is looking for a Service Desk Analyst fluent in Italian for its global delivery center in Morocco. The role involves providing level 1 technical support to customers via phone, email, or chat, diagnosing and resolving hardware, software, and network issues, while ensuring an excellent customer experience. Good knowledge of English and French (B2 level minimum) is required, along with strong communication and problem-solving skills.
- Sector of activity : IT (Information Technology)
- Position : IT / Electronics
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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Service Desk Analyst - Spanish speaker | Sale el jadida (Morocco)
2Publication : From 13/10/2026 to 09/12/2026 | Proposed positions: 5
HCLTech is looking for a Spanish-speaking Service Desk Analyst for its global delivery center in Morocco. The role involves remote technical support (level 1), resolving hardware/software/network tickets, and ensuring a positive customer experience. Candidates must have excellent Spanish communication skills, good IT environment knowledge, and the possibility of remote work.
- Sector of activity : IT (Information Technology)
- Position : IT / Electronics
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Permanent contract - Télétravail : Yes 100%
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Service Desk Analyst (German Speaker) | Rabat (Morocco)
2Publication : From 09/10/2026 to 09/12/2026 | Proposed positions: 3
HCLTech is looking for a German-speaking Service Desk Analyst in Rabat. Your responsibilities will include customer technical support via phone, email, and tickets, diagnosing and resolving issues. Perfect German and good English skills are required, with prior technical support experience being a plus.
- Sector of activity : Call Center - IT (Information Technology)
- Position : IT / Electronics , Internet / Multimedia
- Experience required : Junior (1 to 3 years)
- Level of study required : High school diploma minimum
- Type of contract proposed : Permanent contract - Télétravail : No
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Senior Customer Support Analyst Arabic - CDD | Rabat (Morocco)
4Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 5
HCLTech is looking for an Arabophone Customer Support Analyst in Rabat (CDD) to help customers adopt and use Cisco IQ. Your responsibilities will include customer support, onboarding, training, and problem-solving. You should have 2-4 years of experience in customer support, excellent communication skills, and be fluent in English and Arabic.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
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Senior Customer Support Analyst German - CDD | Rabat (Morocco)
1Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 5
HCLTech is looking for a Senior Customer Support Analyst who speaks German (CDD) in Rabat. You will help customers adopt Cisco IQ, solve problems, and provide training. 2 to 4 years of experience in customer support and fluency in English are required; German is a plus.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
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Senior Customer Support Analyst - CDD | Rabat (Morocco)
2Publication : From 21/09/2026 to 21/11/2026 | Proposed positions: 5
HCLTech is looking for a Senior Customer Support Analyst (CDD) in Rabat, Morocco. Your responsibilities will include customer support, problem-solving, and helping customers adopt the Cisco IQ platform. You need 2 to 4 years of experience in customer support, good communication skills, and knowledge of CRM tools.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Junior (1 to 3 years)
- Level of study required : Associate (AA, AS) minimum
- Type of contract proposed : Fixed term contract - Télétravail : No
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