Junior Call Center Agents - Banking Sector - Casablanca
Company sector : Consulting / Studies
Posted 41 days ago on ReKrute.com
3 job(s) in Casablanca and region - Morocco
COMPANY :
Founded in 2012 in Morocco, our Consulting Firm addresses all human resources management issues and solutions around 3 areas of expertise:
- Recruitment & Head Hunting of executives, managers, and directors from all business sectors. We have several expert HR consultants by business sector.
- HR Consulting and Support: organization, transition management, team-building, coaching [...]
- Provision and management of employee contracts.
Job :
Join our partner, a well-known bank located in Casablanca/Sidi Maarouf, as our new Customer Service Advisor. Your role will be key in supporting our clients, with training provided by a high-performing team.
Your main tasks:
- Handle and process incoming customer calls;
- Support, guide, and inform clients about banking products and services;
- Respond to phone requests for information, complaints, and routine operations;
- Ensure impeccable service quality and optimal customer satisfaction;
- Contribute to customer loyalty by providing suitable solutions.
Required profile :
Profile sought:
- High school diploma to Bachelor's/Master's degree, all fields combined;
- Beginners accepted / first experience in a call center is a plus;
- Excellent command of French, spoken and written;
- Good listening skills, interpersonal skills, and service-oriented attitude;
- Dynamic, rigorous, and able to handle stress;
- Basic knowledge of the banking sector is appreciated.
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