Bilingual Service Desk / IT Support Technician - Casablanca
Company sector : Recruitment / Interim
COMPANY :
Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.
Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…
For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (bank accounts, social security…).
For our candidates, we offer, in accordance with the global standards of Manpower Group, a selection, evaluation, and support process for success in their new mission.
Company culture :
Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
Job :
About the position:
We are looking for Service Desk / IT Support Technicians to join dynamic IT teams for projects with a strong technological focus. You will be responsible for first-level IT support for users, in a structured environment focused on service quality.
Main tasks:
- Managing user incidents and requests
- Resolving problems related to:
- Windows, Office 365, Outlook, Teams
- VPN, printers, access, passwords
- Tracking and handling tickets via ServiceNow / GLPI / Jira
- Escalating N2 incidents when necessary
- Clear and professional communication in French and English
- Following ITIL procedures and best practices
Required profile :
Profile sought:
- Degree equivalent to Bac+2 / Bac+3 / Master in Computer Science / IT
- 2 to 10 years of experience in Service Desk or IT support
- Proficiency in French and English (written + spoken)
- Good customer service skills, ability to teach and manage priorities
- Knowledge of Microsoft environments and ticketing tools
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