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Bilingual French-English Team Manager - Rabat

Company sector : Call Center

Posted 13 days ago on ReKrute.com
  • 4 job(s) in Rabat and region - Morocco
  • COMPANY :

    Marketing Call Center20 years of expertise serving exceptional customer relationsEntirely based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a key player, we orchestrate high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the dedication of over 700 experienced talents, our company delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters commitment, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards internationally.

    Company culture :

    Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

    Job :

    We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you are fluent in both French and English, this opportunity is for you!- Supervise and manage a high-performing team, ensuring the achievement of set objectives.- Ensure continuous training and professional development of team members.- Collaborate with other departments to ensure effective communication.- Manage schedules and ensure the quality of customer service.

    Required profile :

    Full bilingualism (French and English) spoken and written.Proven experience as a Team Manager, ideally in a call center environment.Excellent leadership, problem-solving, and decision-making skills.Ability to motivate and inspire a team towards achieving goals.

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