Application Support / Application Administrator oriented RUN - Rabat
Company sector : IT (Information Technology)
COMPANY :
ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting, created in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, currently has over 2200 employees and aims for a center of excellence of 3300 ALTENians by the end of 2027. It is now an essential player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, rail, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimonial of Hajar Bououd, HR Director and Communication at ALTEN Morocco in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
- Manages the Kansys Edge application (or a similar billing tool).
- Creates and manages user accounts and access.
- Assists users when they encounter problems.
- Tracks incidents and coordinates their resolution.
- Tests new versions before they go live.
- Ensures the monitoring of service performance and quality.
- Writes documentation and trains users.
Required profile :
Bac+5 degree (engineering school or university) in IT, with 3 years or more of experience in Service Management / Run Management.
Profile sought
- Application Support (L1/L2)
- Application Administrator
- Business Application Support Engineer
- Functional / Technical Support Analyst
- Estimated experience level
- Between 2 and 5 years of experience in application administration or support.
- Experience with a billing tool is a plus.
- Basic knowledge of Oracle and databases is appreciated.
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