Automotive After-Sales Manager - Rabat
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Super Auto Group is a growing independent Moroccan group, mainly present in Rabat and Tangier. For over 40 years, we have been developing diverse activities around the same ambition: to offer excellence to our customers while promoting the development of our employees.
Our Group operates through several complementary business areas:
- Automotive: distribution, sales, and after-sales service for leading car brands.
- Arts & Design: through House of Beau, we support artistic creation, design, and cultural initiatives.
Why join us?
At Super Auto Group, we believe that the company's success relies first and foremost on the people who make it up. We make it a point of honor to offer:
- A work environment based on respect, trust, and collaboration.
- Opportunities for professional development and internal mobility.
- A company culture focused on performance, innovation, and continuous improvement.
- Support enabling everyone to fully develop their potential.
Our values:
- Excellence - Seeking quality in all our actions.
- Commitment - Acting with responsibility and professionalism.
- Innovation - Encouraging new ideas and continuous improvement.
- Team Spirit - Promoting cooperation and sharing of skills.
- Passion - Moving forward with enthusiasm in service of our customers and projects.
Joining Super Auto Group means becoming part of an ambitious, human-sized company where talents are recognized, developed, and valued. Whether you are a recent graduate or an experienced professional, we offer you the opportunity to contribute to stimulating projects and actively participate in our development.
Job :
Your main mission will be to lead and optimize the After-Sales Service activity. In this role, you will contribute to strengthening customer loyalty, improving repair and maintenance processes, and managing technical teams to ensure a service level that meets the highest quality standards.
As the Automotive After-Sales Manager, your main responsibilities will include:
- Leading and supervising all after-sales service activities (workshop, reception, spare parts, warranty).
- Ensuring the quality of services and a high level of customer satisfaction.
- Managing, motivating, and developing technical and administrative teams.
- Defining, monitoring, and analyzing performance indicators (After-Sales KPIs).
- Maintaining the relationship with the manufacturer and ensuring compliance with standards, procedures, and quality benchmarks.
Required profile :
Education:
- State Engineering degree in Mechanical Engineering or equivalent qualification.
- Minimum of 4 years of experience in a similar role.
Skills:
- Strong management skills and proven leadership.
- Strong customer focus, analytical skills, and organizational skills.
- Proficiency in French, both spoken and written; English is a plus.
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