Car rental agency manager - Rabat
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Super Auto Group is a growing, independent Moroccan group, mainly present in Rabat and Tangier. For over 40 years, we have been developing diverse activities around the same ambition: to offer excellence to our customers while promoting the development of our employees.
Why join us?
At Super Auto Group, we believe that the company's success relies first and foremost on the women and men who make it up. We make it a point of honor to offer:
- A work environment based on respect, trust, and collaboration.
- Opportunities for professional development and internal mobility.
- A company culture focused on performance, innovation, and continuous improvement.
- Support enabling everyone to fully develop their potential.
Our values:
- Excellence - Striving for quality in everything we do.
- Commitment - Acting with responsibility and professionalism.
- Innovation - Encouraging new ideas and continuous improvement.
- Team Spirit - Fostering cooperation and skill sharing.
- Passion - Moving forward with enthusiasm in service of our customers and projects.
Joining Super Auto Group means joining an ambitious, human-sized company where talents are recognized, developed, and valued. Whether you are a recent graduate or an experienced professional, we offer you the opportunity to contribute to stimulating projects and actively participate in our development.
Job :
Reporting to Management, you will be responsible for the overall management of the agency in operational, commercial, administrative, and managerial aspects.
Your main tasks:
- Manage the daily activity of the agency and ensure its smooth operation;
- Ensure the availability, cleanliness, and compliance of vehicles offered for rent;
- Supervise reservations, rental agreements, payments, and customer files;
- Ensure a quality customer experience and effectively handle complaints;
- Develop the agency's turnover and profitability;
- Monitor commercial objectives, performance indicators, and fleet occupancy rates;
- Lead, support, and organize the activity of the agency's teams;
- Oversee the follow-up of incidents, claims, and customer complaints;
- Ensure compliance with internal procedures and quality standards.
Required profile :
Associate's degree to Bachelor's degree (Bac+2 to Bac+4) in management, commerce, administration, or equivalent field;
Proven experience in car rental, agency management, customer relations;
Experience in an airport or tourist environment is a real asset;
Proficiency in sales, negotiation, and business development techniques;
Availability and flexibility in working hours, especially during peak periods.
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