Remote Desktop Management (English French) - Technopolis Salé
Company sector : IT (Information Technology)
COMPANY :
HP-CDG IT Services Morocco is the result of a strategic partnership between HP (Hewlett Packard), a world leader in the IT market, and the Deposit and Management Fund (CDG). Created in 2007, HP-CDG IT Services Morocco has quickly positioned itself among the leading players in consulting, IT services, and outsourcing by leveraging HP's globally recognized expertise. Today, we develop a wide range of technological advice, solutions, and services.
Whatever our jobs: infrastructure management, application services, workstation management, or business process outsourcing, with HP CDG, you will discover a multicultural and multinational environment. An open environment based on teamwork, flexibility, and innovation where we encourage movement from one job to another.
Company culture :
DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.
Job :
- - Manage Level 2 troubleshooting requests
- Ensure remote take-over
- Receive phone calls
- Carry out IT equipment inventory tracking
- Support software distribution and management processes, including application integration and troubleshooting during software installation
- Participate in equipment maintenance (printers, teleconferencing systems, servers, switches, firewalls)
- Test new or modified components integrated into the Windows environment
- Create and perform documentation updates for users and systems
- Determine equipment problems and be able to resolve them
- Document IT procedures using Visio
Required profile :
- Education Level: Minimum Bachelor's degree (2-3 years) in IT preferred.
- Professional Experience Level: With a minimum of 1 year of experience as a Service Desk Agent
- Languages: Perfectly fluent in French and English, both written and spoken
Technical Skills:
- Windows 7 Operating System
- Exchange
- Network Knowledge
- ITIL Certification
Behavioral Skills:
- Customer focus and service
- Cooperation / Team spirit
- Writing skills
- Writing skills
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