We are hiring customer advisors for call reception at our Yacoub El Mansour site. - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimony of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
The Foundever Group is hiring, for its site based in Yaacoub El Mansour, for its client operating in the field of consumer electronics and home appliances, customer advisors for call reception whose missions will be to provide assistance to customers in difficulty with the aim of fostering loyalty and satisfaction by providing a complete and reliable answer to their requests.
In this context, you will be responsible for:
• Receiving customer calls
• Listening and diagnosing their needs to provide them with the appropriate solution
• Applying defined processes and mastering the use of tools
• Reporting any information that helps identify a malfunction or improve a procedure
• Contributing to the smooth running of the service
• Ensuring that qualitative and quantitative objectives set by management are met.
Required profile :
Profile Sought:
• Educated to Baccalaureate level or higher
• Good command of the French language (spoken and written)
• Experience desired
• Listening and service skills
• Good knowledge of computer tools
• Diligent, committed, punctual.
Social benefits and others:
• Attractive salary (fixed + bonuses);
• CDI contract from the first day of training;
• Training provided & paid
• Attractive social benefits (Social Security, Health Insurance, Social Club...)
• Friendly workspace, Social Club, Entertainment, Gift Vouchers, Raffles, Board Games, Table Football...
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