We are hiring customer advisors for incoming calls for a B2B project + technical bonus - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join a dynamic company in the call center sector, located in the heart of Casablanca. We are looking for several customer advisors for incoming calls for a stimulating B2B project. A project that values your expertise with a technical bonus included.
In this role, your main goal will be to ensure an exceptional customer experience during every interaction. You will be the primary point of contact for our professional clients, ensuring their satisfaction and actively contributing to the success of our missions.
Your days will be marked by:
- Handling incoming calls from our professional clients.
- Analyzing needs and proposing suitable solutions.
- Resolving requests and any potential issues encountered.
- Following up on client files and updating information in our systems.
- Contributing to the continuous improvement of service quality.
You will receive complete training on our products and services to excel in your role.
Required profile :
To thrive in this position, a high school diploma (Bac) is required. Training in call center professions would be an added advantage, showing an initial immersion in our world.
Experience of 1 to 3 years in a similar role, ideally in B2B or customer relations, is sought. Your background has allowed you to develop a solid understanding of customer communication challenges.
- Excellent listening and communication skills.
- Interpersonal skills and a strong customer focus.
- Ability to manage various situations with calmness and professionalism.
- Good command of basic computer tools.
- Team spirit and a real desire to contribute to a collective project.
If you are driven by the desire to help and satisfy, and you wish to grow in a stimulating environment, your profile particularly interests us.
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