Bilingual B2B Account Manager | Loyalty & Retention - Rabat
Company sector : Call Center
COMPANY :
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
Your role will be to support our professional clients, understand their needs, and offer them personalized solutions to improve their satisfaction, loyalty, and the value of their collaboration.
Your main responsibilities
- Ensure an optimal customer experience for professional clients;
- Analyze client needs and offer solutions adapted to their business context;
- Promote customer loyalty and increase customer satisfaction;
- Present and highlight the company's products and services;
- Identify opportunities for retention and offer optimization;
- Handle customer requests, concerns, and objections with diligence;
- Achieve goals related to quality, customer satisfaction, and performance.
Required profile :
Job Offer Description
Your role will be to support our professional clients, understand their needs, and offer them personalized solutions to improve their satisfaction, loyalty, and the value of their collaboration.
Your main responsibilities
- Ensure an optimal customer experience for professional clients;
- Analyze client needs and offer solutions adapted to their business context;
- Promote customer loyalty and increase customer satisfaction;
- Present and highlight the company's products and services;
- Identify opportunities for retention and offer optimization;
- Handle customer requests, concerns, and objections with diligence;
- Achieve goals related to quality, customer satisfaction, and performance.
Required Skills and Experience
- Excellent command of French and English, both spoken and written; Strong skills in communication, active listening, and negotiation;
- Strong focus on customer satisfaction and achieving goals;
- Ability to persuade and manage objections effectively;
- Comfortable in a dynamic, performance-oriented environment;
- Ability to prioritize and manage time effectively;
- Experience in customer service, retention, loyalty, sales, or B2B account management is highly appreciated.
Benefits
- Paid training from day one;
- Permanent contract (CDI);
- CNSS social security coverage; Competitive private health insurance;
- Performance bonus with no ceiling;
- Free transportation provided;
- Events, activities, and well-being program at the Cnexia site.
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