Cross-functional functional expert (M/F) - Casablanca
Company sector : IT (Information Technology)
COMPANY :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, audacity, and team spirit are at the heart of our culture, and where everyone can thrive.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specialized in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment, where each person is encouraged to thrive fully. We promote the integration of young talent, support the development of experienced employees, and promote professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career, in a caring, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring varied paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
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Company culture :
Job :
Within the Information Systems Department, you will join the team in charge of the application that drives international interconnection in the voice and messaging domains.
- Participation in the implementation and migration to a new international wholesale voice business management application for all functional modules: trading, routing, deal management, mediation, rating, billing...
- Functional support and expertise to users (sales, billing managers, marketing, etc.)
- Analysis of the quality of associated functional data
- Analysis of business evolution needs. Proposal of solutions. Drafting of functional specifications, test scenarios, and quick reference guides or operating procedures.
- Implementation and maintenance of interfaces between different partner applications
- Qualification of hotfixes/patches or application releases
- Contribution to committees with business units and daily meetings with the project team (Business & IT)
- Proposal and implementation of automations to improve operational efficiency
Technical Skills:
- Functional expertise on an IT software package
- Ability to synthesize business needs and prioritize according to objectives
- IT solution design skills
- Ability to analyze malfunctions and communicate with the editor until resolution
- Experience in data manipulation and relevant tools (Excel, SQL, PowerBI, etc.)
- Proven IT culture
- Experience in telecom wholesale would be appreciated
General Skills:
- Strong analytical skills, taste for investigating complex problems
- Curiosity and rigor
- Ability to communicate with stakeholders from different business areas
- Customer and service orientation, responsiveness
- Fluent in English and French
Required profile :
Profile sought:
- Engineering degree (or equivalent) in computer science, telecommunications, or related field
- At least 6 years of confirmed experience in functional expertise on a significant IT software package
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