After-Sales Service Technician - Immediate Availability | Fixed-Term Contract - Casablanca
Company sector : Recruitment / Interim
COMPANY :
Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.
Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...
For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of health insurance for all, and personalized support for administrative procedures (bank account opening, CNSS...).
For our candidates, we offer, in accordance with the global standards of Manpower Group, a selection, evaluation, and support process for success in their new role.
Company culture :
Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
Job :
After-Sales Service Technician | Lissasfa (Casablanca) | Fixed-Term Contract
Missions and activities:
-Ensure the registration of fixed assets
-Carry out the control and reconciliation of fixed assets with replacement vehicles delivered to customers
-Analyze and negotiate damage repair quotes (technical and financial coherence).
-Approve quotes in compliance with internal procedures
-Follow up on repair progress until the vehicle is returned to its original condition
-Ensure the reduction of vehicle downtime during repairs in coordination with the insurance, logistics, and customer relations departments
-Ensure the flow of information between the field, the technical support center, and the sales team
-Assist end-users in their relations with repair networks
-Ensure control over costs related to damage repair.
-Maintain good relationships with service providers
-Resolve customer disputes and inform relevant departments of their outcome.
-Comply with the standards and procedures in force within the company.
-Handle customer complaints in liaison with the complaints department
-Maintain communication between the Department and other company departments
Required profile :
-Immediate availability
-Bachelor's degree (3 years of higher education) in automotive mechanics
-Negotiation skills with suppliers
-Optimization of supplier relations
-Rigor in administrative file follow-up
-Technical knowledge in the automotive field
-Mastery of the automotive vehicle repair process
-In-depth knowledge of spare parts
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