Operational Support Coordinator / Application Back Office - Rabat
Company sector : IT (Information Technology)
COMPANY :
ALTEN MOROCCO, a subsidiary of the world leader in engineering and technology consulting, created in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, today has over 2200 employees and aims for a center of excellence with 3300 ALTENians by the end of 2027. It is now a strategic player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, railway, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimony of Hajar Bououd, HRD and Communication at ALTEN Morocco in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
- Monitor a shared mailbox.
- Acknowledge receipt of requests.
- Analyze and sort requests to the correct tool or team (Rainbow, Concur, Aspen, GB).
- Identify urgent issues and escalate quickly.
- Open and track tickets.
- Monitor invoicing flows and report anomalies.
Required profile :
Master's degree (engineering school or university) in IT, with 4 years or more of experience
Profile type
- IT Back Office Manager
- Application Support Level 1 (L1)
- RUN / Service Desk Coordinator
- Incident Coordinator
- Operations Support Analyst
Skills sought
- Organization and rigor.
- Good communication.
- Sense of priorities.
- Ability to work with multiple teams.
- Proficiency in ticketing tools (ServiceNow, Jira, EasyVista, etc.).
- Professional English if international exchanges are involved.
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