Customer Aspects Controller - Casablanca
Company sector : Public Service / Administration
COMPANY :
The PUBLIC DISTRIBUTION SERVICES DEVELOPMENT COMPANY S.A. is a Local Development company, whose missions include participating in the management and development of public distribution services, notably through the following services:
- Support in the financial field and financial engineering, and in the mobilization and management of financing;
- Monitoring and evaluation of management and performance indicators related to Public Services;
- Management of financing debts related to distribution activities;
- Harmonization of common rules and processes concerning the management of Public Services.
Our company supports players in the electricity, drinking water, and liquid sanitation distribution sector, particularly the newly established GCTs (Territorial Collectivities Groupings) and SRM (Regional Multiservice Companies).
Job :
We are looking for a "Customer Aspects Controller" profile with mastery of customer relationship management tools (CRM, business ERP...).
Main Missions:
Participate in the control and monitoring, carried out by the SPC-CS, of the customer management aspects of the SRM-CS, covering all aspects of the customer cycle from connection/subscription requests, to billing, to processing customer complaints and measuring the quality of service provided, while ensuring compliance with contractual and regulatory commitments towards customers in the Casablanca-Settat area; specifically:
- Analyze and monitor customer services provided by the SRM-CS
- Monitor compliance with customer-related contractual commitments based on contractual specifications
- Carry out on-site control missions and prepare mission reports
- Respond to customer complaints and prepare necessary analysis notes
- Launch and supervise audits initiated by the SPC-CS on customer aspects and prepare related reports and monitoring notes
- Experience in the distribution sector is a plus
Required profile :
Required Training and Skills:
- State-recognized "Bac+5" degree or equivalent in Management Control, Accounting, Management, Audit, or similar field.
- Professional experience of 5 years or more;
- Ability to analyze technical reports and customer indicator dashboards,
- Knowledge of service quality standards.
Desired Personality Traits:
- Organized and rigorous.
- Integrity and Availability.
- Analytical skills and Autonomy
- Teamwork skills.
- Excellent written and oral communication.
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