Techno-Functional Consultant - Casablanca
Company sector : IT (Information Technology)
COMPANY :
PERENITY Software, a publisher and integrator of financial software, located at the heart of the CFC strategic center, builds and integrates innovative, high-performance, and flexible solutions for various financial sector operators (banks, trading floors, custodians, fund and UCITS managers, stockbrokers, insurance companies, pension funds, etc.)
Our activities are mainly related to the implementation of our solutions:
- Publishing: Design, development, evolution, R&D
- Consulting and Integration: Analysis, convergence study, design and configuration of target systems, training, customer support & assistance
Present with the vast majority of management companies in Morocco and numerous clients in Africa, we are currently supporting a new growth phase with the deployment of a next-generation platform based on a modern architecture and new functional modules.
In this context, we are looking for a Techno-Functional Consultant to support our clients in the daily use of our solutions and ensure a high level of service quality.
If you want to enhance and give new momentum to your career with a fast-growing company, seize the opportunity to join us.
Job :
Mission 1: Integration consulting and customer support
- Identify and analyze client needs and contribute to defining suitable solutions
- Participate in client meetings (scoping workshops, demonstrations, functional workshops, etc.)
- Ensure the integration, configuration, and version upgrades of solutions at client sites
- Support clients in the daily use of solutions and train them on their functionalities
- Contribute to writing functional specifications in coordination with internal teams
Mission 2: Functional validation and delivery quality
- Prepare acceptance test plans and develop test scenarios
- Participate in various validation phases (functional, integration, non-regression tests, etc.)
- Perform and validate functional acceptance tests before production deployment
- Write and maintain functional documentation and user guides
Mission 3: Operational monitoring and continuous improvement
- Handle client requests and incidents via the support tool, ensuring their analysis and follow-up until resolution
- Maintain regular communication with clients throughout the handling of their requests
- Support the support team in ticket management and sharing best practices
- Participate in enriching the internal knowledge base and continuously improving the services offered
Required profile :
Education and Experience
- Master's degree from a top engineering school or a Master's in computer science / software engineering / applied mathematics
- First experience (1 to 3 years) in a similar role and/or in capital markets related activities
Skills
- Ability to navigate and evolve in a complex technical environment
- Motivated by a career in financial markets and associated systems
- Proficiency in database languages (Oracle / PostegreSQL)
- Analytical, diagnostic, and problem-solving skills
- Knowledge of asset management or financial markets business is a real plus.
Personal Qualities
- Curious and takes initiative
- Autonomous, organized, rigorous, and prioritizes well
- Good interpersonal skills, communication, and customer service orientation
- Teamwork and project-based work
Languages
- French: fluent
- English: professional
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