Customer Advisors (m/f) customer service - darija-french-english - Rabat
Company sector : Other services
COMPANY :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - ones you use every day - improve their operations through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing right by and for people: our game changers, our clients and their clients, our community, our planet. Discover the power of Concentrix.
Discover the testimony of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
As part of our business development, we are hiring Customer Advisors proficient in: Arabic (Darija), French
Your missions:
• Support prospects and customers in solving problems or providing information.
• Actively contribute to promoting our brand image and developing customer satisfaction.
• Effectively manage complaints.
• Be an ambassador for customer satisfaction!
Required profile :
1. Training & experience:
• Bac+2 minimum (desired)
• CRM training or equivalent
• Call center experience highly recommended
2. Soft skills:
• Fluent speaking + excellent active listening
• Stress management
• Customer empathy
• Analytical & problem-solving skills
3. Hard skills:
• Familiarity with CRM tools.
• Proficiency in Microsoft Office (Excel)
• Fast and accurate typing
• Multitasking
• Omnichannel management (calls, emails, chat)
4. Business knowledge:
• Fintech / Banking / Financial services
• Digital customer relations
5. Languages:
• Arabic (Darija): fluent without accent.
• French: very good (oral & written)
• English: Minimum intermediate level.
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