After-Sales Service Advisor - Rabat
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Super Auto Group is a growing independent Moroccan group, mainly present in Rabat and Tangier. For over 40 years, we have been developing diverse activities around a single ambition: to offer excellence to our customers while promoting the fulfillment of our employees.
Why join us?
At Super Auto Group, we believe that the company's success relies primarily on the people who make it up. We make it a point of honor to offer:
- A work environment based on respect, trust, and collaboration.
- Opportunities for professional development and internal mobility.
- A company culture focused on performance, innovation, and continuous improvement.
- Support that allows everyone to fully develop their potential.
Our values:
- Excellence - Striving for quality in all our actions.
- Commitment - Acting with responsibility and professionalism.
- Innovation - Encouraging new ideas and continuous improvement.
- Team Spirit - Promoting cooperation and skill sharing.
- Passion - Moving forward with enthusiasm in serving our customers and our projects.
Joining Super Auto Group means joining an ambitious, human-sized company where talents are recognized, developed, and valued. Whether you are a recent graduate or an experienced professional, we offer you the opportunity to contribute to stimulating projects and actively participate in our development.
Job :
Reporting to the After-Sales Service Manager, you will be responsible for activities related to initiating maintenance processes, returning vehicles, and selling products and services.
- Manage appointments with clients.
- Receive vehicles from clients and analyze any malfunctions or damages observed.
- Identify client needs and ensure their requests are clearly formulated.
- Handle the preparation and follow-up of quotes, invoicing, and payments.
- Address client complaints and propose complementary services.
- Inform clients about the progress of work and any additional interventions needed.
Required profile :
Bac+2 or higher degree in technical sales.
Minimum of 2 years of experience in a similar role; experience in the automotive sector is required.
Proficiency in computer tools.
Excellent communication skills.
Good listening skills.
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