Bilingual Italian/French Customer Advisor - Rabat
Company sector : Call Center
COMPANY :
Recruitment subsidiary of Marketing Call Center, a group founded in 2005, with over 1000 talents. We help candidates find tailored career opportunities in customer relations, telemarketing, and BPO.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Reporting to the Customer Service Manager, you will be the main point of contact for our Italian and French-speaking clients. Your mission will be to manage multichannel requests and ensure customer satisfaction.
- Respond to incoming calls, emails, and chats from our clients in Italian and French
- Analyze requests and provide quick and effective answers
- Handle order follow-up, complaints, product information, and billing
- Offer personalized and friendly service to ensure an optimal customer experience
- Act as a link between customers and internal departments to handle complex requests
Required profile :
Perfect command of Italian and French, spoken and written
Successful first experience (1 to 3 years) in customer service, call center, or customer relations
Active listening, empathy, patience, and excellent communication skills
Good command of office tools and ability to quickly learn CRM software
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