Senior Project Manager Innovation & Artificial Intelligence (H/F) | Permanent Contract - Rabat
- Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relationship and experience. With a presence in 8 countries and 18 production sites, we provide innovative, high-quality solutions to enhance customer experience.
Our impact:
In 8 countries, our global network of 18 production sites allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8,000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive 8.5% growth rate, showing our ongoing commitment to innovation, quality, and customer satisfaction. This dynamic growth confirms our position as a trusted partner for companies wanting to improve their customer relationship management.
With us, stability and growth go hand in hand:
- All our production positions are permanent contracts (CDI),
- A paid initial training is provided from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
- A stimulating work environment that promotes teamwork, progress, and personal growth.
- Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.
Apply today and become part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
What if you led the AI transformation for a group present on 3 continents?
ADM Value places innovation at the heart of its strategy and is looking for its future Senior Project Manager Innovation & AI to lead the transformation of its contact centers in Morocco, Senegal, and Spain.
Reporting to the Group Operations Department, you are more than a technical expert: you are the conductor of AI projects, able to communicate with an Operations Director as well as a floor Activity Manager, while knowing how to present the value of your solutions to our international clients.
Your missions
Define and drive the Innovation & AI strategy
- Build and maintain the AI roadmap for contact centers
- Identify use cases with high operational value
- Actively monitor innovations (generative AI, NLP, Speech Analytics, conversational agents, RPA, etc.)
Manage transformation projects
- Lead projects from need identification to industrial deployment
- Structure Proofs of Concept (POCs) and pilot projects before scaling them up
- Coordinate Operations, IT, Data, HR, Quality teams, and technology partners
Support our clients
- Participate in steering committees and represent innovation expertise
- Present the benefits of proposed solutions (performance, ROI, compliance)
- Co-create innovation roadmaps with clients
Support the teams
- Train and support managers, activity leaders, and operational teams
- Promote the adoption of new tools
- Structure Group standards and best practices
Manage performance
- Define success indicators and measure project ROI
- Track operational gains (productivity, quality, customer satisfaction, etc.)
- Ensure compliance with regulatory requirements and AI governance
Languages
Fluent French · Professional English required · Spanish appreciated
Mobility
Position based in Rabat, with regular travel to Morocco, Senegal, and Spain
Why join us?
You will join a Group that makes innovation a key strategic lever. You will work on high-impact projects, in direct contact with operational teams, Group management, and our international clients - in a multicultural, demanding, and stimulating environment.
- Management contract (CDI)
- Salary and benefits detailed during the recruitment process
Required profile :
You can unite diverse stakeholders around ambitious projects, and you enjoy understanding business needs as much as the technologies that transform them.
- Education: Master's degree (5 years) (Engineering school, Business school, or University)
- Experience: 5 to 10 years in contact centers, operational transformation, consulting, or deployment of digital/AI solutions, with proven experience in managing cross-functional projects and interacting with high-level stakeholders
- Technical skills: good command of AI technologies applied to customer relations (generative AI/LLM, NLP, Speech & Text Analytics, conversational agents, RPA), good knowledge of omnichannel environments and key contact center metrics
What will make the difference
Cross-functional leadership · Excellent communication · Consulting mindset and customer focus · Strong analytical and structuring skills · Pedagogical approach and change management · Pragmatism and results orientation · Curiosity and passion for innovation
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
