Receptionist - Opportunity in Agadir and region
- Agadir et région
Company sector : Banking / Finance
COMPANY :
Serving the economic development of Morocco, the Saham Bank group is a leading financial group that has established itself thanks to the diversity of its businesses and the synergies created with its 13 specialized subsidiaries.
Saham Bank thus offers its Retail, Professional, and Business clients a relationship based on expertise, advice, and proximity. At the heart of the group's strategy, customer experience is a major priority, with the ambition of offering a quality of service and customer journeys to the highest standards.
The Group's 3000 employees are mobilized and driven by this same ambition, guided by 5 key values: Excellence, Commitment, Customer Centricity, Responsibility, and Innovation.
Company culture :
Job :
Within our branch network, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.
Welcome and assist our clients
- Offer a warm, professional, and personalized welcome.
- Understand client needs and guide them towards appropriate solutions.
- Ensure a smooth and quality customer experience with every interaction.
Support digital transformation
- Raise awareness and assist clients in using the bank's digital services.
- Promote innovative solutions and new digital journeys.
- Actively participate in the adoption of digital tools in the branch.
Perform everyday banking operations
- Carry out daily operations in compliance with procedures and quality requirements.
- Respond effectively to common customer requests.
- Ensure the compliance and security of operations performed.
Contribute to business development
- Identify business opportunities during interactions with clients.
- Detect needs for savings, financing, insurance, or banking services.
- Actively participate in achieving the branch's objectives.
Required profile :
Beyond the diploma, we are looking for people passionate about customer relations and driven by the desire to make a difference.
You are likely the candidate we are looking for if:
- You have excellent interpersonal and communication skills.
- You enjoy advising, supporting, and building trusting relationships.
- You are focused on customer satisfaction and results.
- You are comfortable with digital tools and new technologies.
- You enjoy dynamic environments where every day is different.
Your profile:
- Bachelor's degree (Bac+3) or higher in Commerce, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.
- Recent graduates with high potential or candidates with initial experience.
- Excellent presentation and oral expression skills.
- Service-oriented, rigorous, team spirit, and proactive.
What we offer you:
- A stimulating professional experience within a major player in the financial sector.
- A stimulating and supportive work environment.
- Real opportunities for career advancement and professional development.
- The chance to participate in the transformation of the Moroccan banking sector.
- Support from committed teams who value collective performance and innovation.
Ready to give your career a new boost?
Join Saham Bank and become a key player in an ambitious transformation dedicated to an ever more innovative and personalized customer experience.
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