IT Support Officer - Rabat
Company sector : Education / Training
COMPANY :
The Moroccan Foundation for Preschool Education (FMPS) shows a strong commitment to making preschool education available to all children in Morocco.
Since 2019, our foundation has grown significantly, from a network of 350 to 22,000 preschool classes.
The Foundation works on behalf of the Ministry of National Education, Preschool and Sports and manages 70% of Morocco's public preschool system. We are dedicated to providing children aged 4 to 6 years with the essential foundations for a quality education.
By working with the public, semi-public, and private sectors, as well as managing and training educational staff, we are shaping the future of preschool education in Morocco.
The network is managed by a central administration with 150 central staff members and a territorial administration with approximately 900 territorial staff members working closely together.
Join us in this important mission to build a promising educational future for every child in Morocco. To learn more about our efforts and achievements, visit our website: www.fmps.ma
Job :
- Identify, analyze, and resolve errors or issues encountered by users.
- Answer questions and guide users in using tools and features.
- Ensure the tracking and traceability of incidents and user requests.
- Identify areas for improvement, report recurring issues, and propose suitable solutions.
- Write or update guides, procedures, and help resources for users.
Required profile :
- Hold a Bachelor's degree (Bac+3) in Information Systems, IT Support, or equivalent. Some experience in user support, helpdesk, or application assistance is desirable.
- Good knowledge of information systems and application environments.
- Proficiency in incident management and ticketing tools (Helpdesk, ITSM...).
- Knowledge of IT service management basics (ITIL frameworks, etc.).
- Analytical, synthesis, and problem-solving skills.
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