Bilingual back office agents eng&fr - night shift
- Rabat
Company sector : Call Center
COMPANY :
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
- Management of mobility upgrade orders.
- Follow-up on reimbursements and processing of investigations related to payments.
- Management of accounts subsidized by Bell (internal accounts, athlete accounts, etc.).
- Processing of requests for transfer of responsibility in case of death of the account holder.
- Management of requests to add troubleshooting options for customers experiencing technical problems.
Required profile :
Job offer description
- Management of mobility upgrade orders.
- Follow-up on reimbursements and processing of investigations related to payments.
- Management of accounts subsidized by Bell (internal accounts, athlete accounts, etc.).
- Processing of requests for transfer of responsibility in case of death of the account holder.
- Management of requests to add troubleshooting options for customers experiencing technical problems.
Skills and experience required
- Excellent command of French and English, both spoken and written;
- Excellent sense of communication, listening, and negotiation;
- Strong customer and results orientation;
- Comfortable in a dynamic and performance-driven environment;
- Good management of priorities and time;
- Experience in customer service, chat, or back office is desirable
Benefits
Paid training from day one;
Permanent contract (CDI);
CNSS coverage;
Advantageous private health insurance;
Uncapped performance bonus;
Transport provided free of charge;
Events, activities, and life program at the Cnexia site.
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