Slot Machine Customer Assistant - MARRAKECH
Company sector : Hospitality / Catering
COMPANY :
Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.
The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Opened in 1966, Es Saadi also boasts a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksars with authentic charm. The Resort also offers 13 restaurants and bars, as well as two Spas and an Entertainment center.
The Es Saadi Marrakech Resort stands as an essential reference for discreet luxury, the art of hospitality, and unique experiences.
Joining the Es Saadi Marrakech Resort is more than just joining an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique art of living, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transmission of know-how and the recognition of talent are at the core of our management vision.
Our ambition is to bring together talents driven by the desire to invest in prestigious hospitality and contribute to unforgettable customer experiences. Joining our team means benefiting from tailored support, regular training, and real career prospects within a human-sized, family-run group focused on the future. Whether your career path is already rich or still in development, if you have a keen eye for detail, a love for service, and a taste for excellence, we would be delighted to welcome you among us.
Company culture :
Job :
Join a prestigious establishment in the hospitality and catering sector located in the heart of Marrakech. As a Slot Machine Customer Assistant, the challenge is to offer a memorable experience to each visitor by ensuring a dynamic and attentive presence on the gaming floor.
The goal of this role is to guarantee an impeccable quality of service while maintaining constant vigilance on the proper functioning of the equipment. The priority is to assist players, quickly resolve their needs, and maintain a friendly and safe atmosphere within the casino.
Daily tasks include personalized welcome and operational management of the room:
• Welcome, advise, and assist customers in the slot machine area.
• Explain how the different games work and participate in promotional events.
• Continuously ensure the well-being, comfort, and loyalty of customers.
• Intervene quickly on the floor during initial minor technical incidents.
• Carry out payouts of winnings and manage associated procedures.
• Ensure the smooth running of games in the room.
• Rigorously apply current gaming regulations and internal security procedures.
Required profile :
The ideal candidate holds at least a high school diploma, supplemented by training or demonstrated ease in call center or hotel and catering professions.
Significant experience of 1 to 3 years in a similar customer service role is essential for success in this position.
Beyond technical skills, success in this role relies on essential human qualities:
• Mandatory fluency in French and/or English (fluent speaking to interact with our clientele).
• Excellent sense of welcome, communication, and customer service.
• Neat appearance, courtesy, diplomacy, and good stress management.
• Rigor, honesty, and strict adherence to procedures.
• Dynamism, responsiveness, and strong team spirit.
• Availability to work irregular hours (evenings, weekends, and public holidays).
• Previous experience in the gaming sector is not required: comprehensive internal training will be provided upon hiring.
If this challenge excites you and your background matches these expectations, we invite you to send your CV to the recruiter now to join this professional adventure.
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