100% Chat Customer Advisor (Spanish) - Rabat
Company sector : Call Center
COMPANY :
Recruitment subsidiary of Marketing Call Center, a group founded in 2005, with over 1000 talents. We help candidates find custom career opportunities in customer relations, telemarketing, and BPO.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Job and Missions:
We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.
- As a Spanish-speaking customer service representative, you will be the main point of contact for our Spanish clients, exclusively in writing.
- Written multi-channel management: respond to customer requests via chat (instant) and email.
- Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.
- File tracking: ensure follow-up of complex cases until their complete resolution.
- Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's standards.
- Compliance with deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.
Required profile :
- Native or bilingual proficiency in Spanish (required).
- Excellent writing and spelling skills.
- Experience in customer service, digital support, or Back-Office (desirable).
- Good command of computer tools and CRM.
- Organized, autonomous, and able to manage multiple tasks simultaneously.
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