Account Manager Business Information - Dakar
Company sector : Insurance / Brokerage
COMPANY :
70 years of experience and a very fine territorial network have made Coface a reference in credit insurance, risk management, and the global economy. Coface experts operate at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing companies in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West and Central Africa, Coface offers a unique support system for companies established in the region to protect them against the risk of financial default of their clients.
Credit insurance with Coface also involves country, sector, and company risk analysis to help our clients best assess and prevent the risks they undertake.
With Coface, our clients operate in a safer environment.
Discover the testimony of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Job :
Objectives:
- Ensure the follow-up and development of the existing portfolio of Business Information (BI) clients in order to achieve revenue targets and convert clients to subscription offers.
- Perform consistency checks on BI contracts (usage, contracts, and billing).
- Develop interest and awareness of Coface's Business Information offering to generate profitable business for the company.
- Ensure adequate training for BI users and identify development opportunities within existing accounts.
- Ensure contract renewals and develop additional sales (upsell), while limiting churn.
- Provide Sales and Marketing departments with customer feedback regarding BI products and solutions.
- Collaborate closely with the Back Office to ensure contracts meet client needs.
Required skills and knowledge
- Proven experience in a business development role, ideally in the Business Information market.
- Demonstrated ability to thrive in a dynamic and fast-paced international environment.
- Autonomy: ability to self-motivate, stay focused on goals, and work independently.
- Ability to interact directly with clients and brokers.
- Excellent commercial negotiation and communication skills.
- Ability to build lasting relationships of trust with internal stakeholders and clients to develop an effective professional network.
- Sense of prioritization: ability to assess the importance of each task and manage time accordingly.
- Thorough knowledge of different contract types to propose suitable solutions and a consultative approach.
- Ability to collaborate with the prospecting team ("Hunting Team") to identify new opportunities within existing accounts.
- Good knowledge of the current economic context and its impact on the market.
Required profile :
- Bachelor's degree or equivalent (Master's degree minimum).
- 2 to 3 years of experience as an Account Manager or in a commercial (Sales) role.
- Preferred: degree in a field related to commerce, management, and/or finance.
- Ability to interact with clients in French and English.
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